The Pet Professional Guild
The Association for Force-Free Pet Industry Professionals

Live Webinars

Upcoming events

    • Thursday, September 04, 2014
    • 12:00 PM - 1:30 PM (EDT)
    • Live Webinar
    • 99


    Take Back Time - Improve Your Time Management Skills, Processes & Techniques. Get Organized

    With  Niki Tudge  


    If you attended part One you do not need to register for Part Two. Your webinar link is the same. If you did not attend Part One then you can register for Part Two and in your confirmation email you will receive the recording to Part One.



    1. Do you often feel that time is passing you by?
    2. Are you left at the end of each day wondering how you can achieve more?
    3. Do you allow time thieves to squander your productive time
    4. Do you watch other peoples productivity and ask yourself how you can produce more?
    5. Are you wasting your only resource that is not renewable?


    Achieve More in Less Time & With Less Stress!


    September 4th 12 Noon EST

    Join Niki Tudge for this two part series on Time Management. Enroll through this link and you will receive the links to both live webinars. They are two weeks apart to allow for preparation work and homework ensuring that you get the most out of this program.


    Each participant will experience almost three hours  of webinars and will receive their very own module manual for future reference and support.


    In part one we covered the following (you will receive a copy of the recording for part one when you register for part two)


    1. Learn how to plan and prioritize each day’s activities in a more efficient, productive manner
    2. Overcome procrastination quickly and easily
    3. Handle crises effectively and quickly
    4. Organize your workspace and workflow to make better use of time
    5. Delegate more efficiently
    6. Use rituals to make your life run more smoothly
    7. Plan meetings more appropriately and effectively

    In part Two we will cover the following


    1. Examine current habits and routines that are not organized
    2. Learn to prioritize your time schedule and daily tasks
    3. Determine ways of storing information and supplies
    4. Learn to organize personal and work space
    5. Learn to resist procrastination
    6. Make plans to stay organized in the future


    Words from the Wise

    Here are a few thoughts that we would like you to think about

    • Harvey MacKay: Time is free, but it's priceless. You can't own it, but you can use it. You can't keep it, but you can spend it. Once you've lost it, you can never get it back.
    • Napoleon Bonaparte: Take time to deliberate, but when the time for action arrives, stop thinking and go.
    • Steve Jobs: Your time is limited, so don't waste it living someone else's life.
    • Benjamin Franklin: You may delay, but time will not.



    About The Presenter










    Niki  specializes in small business growth, business management & people coaching and training programs. Niki has business degrees from Oxford University in England and is a Six Sigma Certified Black Belt. Niki is  a credentialed people trainer, project manager and certified facilitator. You can learn more about Niki Tudge by clicking here 

    Qualifications

    • Business Degrees Oxford Brookes University, England.
    • Six Sigma Certified Black Belt
    • CPDT-KA
    • AABP – Professional Dog Trainer
    • AABP – Professional Dog Behavior Consultant
    • Dip, ABT. Diploma. Animal Behavior Technology
    • Dip, CBST. Diploma Canine Behavior Science and Technology
    • PCSA, CPCT CAPCT
    • Facilitation Certificate - Acuity Institute
    • The HCITB, International Training Board, Certified People Trainer. TS1, TS2 &TS3
    • Six Sigma Lean Project Management

    Niki's current business roles are Founder DogNostics Career College, Founder & President DogSmith Services Inc and President of The Pet Professional Guild


    CEUs - pending

    IAABC
    CPDT
    KPA
    NADOI

    • Thursday, September 18, 2014
    • 1:00 PM - 2:30 PM (EDT)
    • Live Webinar
    • 0
    Registration is closed

     

    Learn About The CARE Protocol for Reactive Dogs

    presented by Jennifer Titus.




    Join Jennifer for this live webinar and learn about the CARE protocol for analyzing and modifying reactive dog behavior. As prework for this webinar please visit the website and review the protocol. Click here


    Course Information

    Jennifer will present a simple overview of the 12 steps that comprise the CARE Protocol, touching upon each sub-topic in succession. This will include everything from diagnosis of the type of dog reactivity, how to eliminate common mistakes, the importance of DRIs, and generalizing context, through enrichment for positive brain chemistry.

    Learning Objectives:

    • Understand the prep to the CARE protocol
    • Understand the CARE protocol
    • Understand the follow up care

    About The Presenter

    Jen Titus is a lifelong animal lover, and has owned and trained dogs for many years. A former teacher, she is a skilled behaviorist and adept at communicating with both human and ca

    nine clients. Jen is a caring, fun-loving and positive per

    son. Jen holds a Masters Degree in education. She continues to further her education in dog training at the elite and internationally renowned Accademy For Dog Trainers. Additionally, Jen keeps current with the latest training and behavioral knowledge through extensive reading, watching videos, and attending webinars, classes and live seminars.

    CEUs -

    CCPDT 1.5 CEU

    IAABC 1.5 CEU

    KPA 1.5 CEU

    • Wednesday, September 24, 2014
    • 5:00 PM - 6:30 PM (EDT)
    • Live Webinar
    • 22


    Fun Basic Bookkeeping - Simply, Easy and Yes, Necessary! with Niki Tudge


    Join Niki Tudge for this 90 minute webinar on Bookkeeping. This is an essential webinar for all small business owners. Whether your income is $300,000 per year or $20,000 per year. Learn enough to speak intelligently with an accountant, provide clients with professional invoices and understand how your business is performing in real time.

    Each participant ALSO receives an extensive webinar workbook detailing all the topics covered. 
    A great reference tool for future use

    If This Is How Financial "stuff" Makes You Feel Then You Need to Attend This Webinar!

    Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! 

    Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping


    Workshop Objectives


    By the end of this webinar participants will be able to:

    • ·         Understand basic accounting terminology.

      ·         Identify the differences between the cash and accrual accounting methods.

      ·         Keep track of your business by becoming familiar with accounts payable and accounts receivable.

      ·         Use a journal and general ledger to document business financials.

      ·         Utilize the balance sheet.

      ·         Identify different types of financial statements.

      ·         Uncover the reasons for and actually create a budget.

      ·         Be familiar with internal and external auditing.


    About The Presenter


    Niki  specializes in small business growth, business management & people coaching and training programs. Niki has business degrees from Oxford University in England and is a Six Sigma Certified Black Belt. Niki is  a credentialed people trainer, project manager and certified facilitator. You can learn more about Niki Tudge by clicking here 



    Qualifications

    • Business Degrees Oxford  University, England.
    • Six Sigma Certified Black Belt
    • CPDT-KA
    • AABP – Professional Dog Trainer
    • AABP – Professional Dog Behavior Consultant
    • Dip, ABT. Diploma. Animal Behavior Technology
    • Dip, CBST. Diploma Canine Behavior Science and Technology
    • PCSA, CPCT CAPCT
    • Facilitation Certificate - Acuity Institute
    • The HCITB, International Training Board, Certified People Trainer. TS1, TS2 &TS3
    • Six Sigma Lean Project Management

    Niki's current business roles are Founder DogNostics Career College, Founder & President DogSmith Services Inc and President of The Pet Professional Guild


    CEUs - pending

    IAABC 1.5 CEUs
    CPDT 1.5 CEUs
    KPA 1.5 CEUs
    NADOI
    • Saturday, September 27, 2014
    • 12:00 PM - 1:30 PM (EDT)
    • Live Webinar

    Resolving Feline Issues- Soiling Outside The Box

    with Jane Ehrlich


    Join Jane Ehrlich for this 60 minute webinar on Feline House Soiling Problems. House soiling is the key issue responsible for cats being re-homed or placed in shelters. It is also one of the most common problems facing behavior consultants.

    When cats urinate in inappropriate places we are left to ask, why does this happen and what can we do to change this problematic behavior?

    Jane will address each of these key reasons. This webinar will be interactive and attendees will be asked to submit questions prior to the live session during the registration process. 


    Presentation Format

    This webinar has been set up to answer specific questions regarding this one topic and the key reasons this behavior may be happening

    1. An infection or other medical problem
    2. Problems with the litter box
    3. Different kinds of stress
    4. Hormonal issues


    Learning Objectives

    • Understand the types of infections or medical problems that may be causing this behavior problem
    • How to rule out medical concerns
    • Types of litter box problems and the most appropriate solutions
    • The role stress plays in feline house soiling and potential solutions
    • Feline hormonal concerns in house soiling




    About The Presenter


    Jane now owns and operates Cattitude Feline Behavior in Arizona. Jane is Associate Certified with the IAABC


    Jane has over 27 years as a trained feline behaviorist who understands and works with a cat’s psychology and personalities. For twenty years Jane was a volunteer clinical assistant and feline behavior advisor at the RSPCA (Royal Society for the Prevention of Cruelty to Animals) in London. Jane studied under Dr. Michael W. Fox, internationally known veterinarian, bioethicist, and pioneering canine &feline behaviorist. As a cat behaviorist Jane helps owners worldwide by in-home consultation & telephone consultations. To learn more about Jane please visit her website



    CEUs - pending

    IAABC
    CPDT
    KPA
    NADOI

    • Sunday, September 28, 2014
    • 1:00 PM - 1:30 PM (EDT)
    • Live Webinar
    • 34

    Learn How To Get Clients & Employees On Board Your Program Through Effective Negotiation Techniques

    Presented by Niki Tudge


    Join Niki Tudge for this 90 minute webinar. Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.  You negotiate with clients on a daily basis, appointment times, homework assignments, training protocols and much more. Life is an ongoing negotiation!

    Through this webinar you will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successfully negotiating with clients. 

    For example, have you ever:

    • Needed help building consensus with clients?
    • Had to facilitate a negotiation between pet owners?
    • Needed more client commitment to achieve your goals?
    • Decided where to eat with a group of friends?
    • Decided on chore assignments with your family?
    • Asked your boss for a raise?

    These are all situations that involve negotiating! This webinar  will you  an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.


    Workshop Objectives

    1. Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
    2. Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
    3. Lay the groundwork for negotiation
    4. Identify what information to share and what to keep to yourself
    5. Understand basic bargaining techniques
    6. Apply strategies for identifying mutual gain
    7. Understand how to reach consensus and set the terms of agreement
    8. Deal with personal attacks and other difficult issues
    9. Use the negotiating process to solve everyday problems
    10. Negotiate on behalf of someone else


    About The Presenter










    Niki  specializes in small business growth, business management & people coaching and training programs. Niki has business degrees from Oxford University in England and is a Six Sigma Certified Black Belt. Niki is  a credentialed people trainer, project manager and certified facilitator. You can learn more about Niki Tudge by clicking here 

    Qualifications

    • Business Degrees Oxford Brookes University, England.
    • Six Sigma Certified Black Belt
    • CPDT-KA
    • AABP – Professional Dog Trainer
    • AABP – Professional Dog Behavior Consultant
    • Dip, ABT. Diploma. Animal Behavior Technology
    • Dip, CBST. Diploma Canine Behavior Science and Technology
    • PCSA, CPCT CAPCT
    • Facilitation Certificate - Acuity Institute
    • The HCITB, International Training Board, Certified People Trainer. TS1, TS2 &TS3
    • Six Sigma Lean Project Management

    Niki's current business roles are Founder DogNostics Career College, Founder & President DogSmith Services Inc and President of The Pet Professional Guild


    CEUs - pending

    IAABC
    CPDT 1.5 CEUs
    KPA 1.5 CEUs
    NADOI

    • Friday, October 03, 2014
    • 12:00 PM - 1:30 PM (PDT)
    • Live Webinar

     

    Motivational Interviewing and Its Applications in Dog Training & Behavior Consulting

    Presentation by Maureen Backman

     



    The most recent definition of Motivational Interviewing is

    “a  collaborative,  person centered  form  of  guiding  to  elicit  and  strengthen  motivation  for  change”

     

    Workshop Description

     

    As dog trainers, we need competence not only in the field of dog behavior change, but also human behavior change. Motivational Interviewing is an evidence-based set of techniques to facilitate compliance and behavior change in clients. Designed for brief interventions and applied over a wide range of disciplines from health care to smoking cessation, Motivating Interviews can help trainers resolve more behavior cases and create more effective consultations with their clients.

     

    Learning Objectives

     

    •     Develop less client resistance.
    •     Ensure more  successful case resolutions.
    •     Helps reduce trainer  burnout.
    •     Learn road-maps and scripts to help effectively coach difficult clients.

     

    About The Presenter

     

    Maureen Backman, MS, CTC, graduated with honors from Jean Donaldson’s prestigious Academy for Dog Trainers, and has a graduate degree in rehabilitation psychology. After working in San Francisco as a social worker, she combined her lifelong love of dogs and her strengths in counseling and coaching to forge a career as a dog trainer.

     

    Maureen’s particular strength is combining her knowledge of counseling and coaching along with her studies in positive reinforcement training techniques to help humans understand how to communicate and work with their dogs. She is strongly committed to using only humane, positive training methods that are based on animal learning science, and frequently consults with her colleagues at the Academy to further her knowledge in training methods and best practices.

     

    In addition to her master’s degree, Maureen is a member of the Pet Professional Guild and the Association for Pet Dog Trainers. She is one of the founders of Dog Connect SF, a positive reinforcement training blog and social network (which just won the Bay Woof 2013 Beast of the Bay Award for best dog social networking site!). She is the founder of The Muzzle Up! Project, aimed at erasing stigma and spreading education related to dogs wearing muzzles. She also leads the volunteer training team Muttville Senior Dog Rescue in San Francisco.

     

    CEUs - pending

    IAABC

    CPDT  1.5 CEUs

    KPA 1.5 CEUs

    NADOI

    • Tuesday, October 07, 2014
    • 1:00 PM (EDT)
    • Tuesday, October 14, 2014
    • 2:00 PM (EDT)
    • Live Webinar
    • 37



    Compassionate Communication: Using empathy to connect with clients and other trainers with Angelica Steinker


    Join us for this two part webinar on October 7th and October 14th at 1 PM EST. Don't worry if you cannot attend both sessions live. Simply register and we will forward you copies of the recording within 48 hours of the live event. 

    Join Angelica Steinker for this breakthrough presentation. Angelica is sharing the process of compassionate communication with industry professionals  so they can choose to use it in their interactions with their peer group and their clients.

    Workshop Objectives

    • Learn how to use the extremely powerful needs based process of Compassionate Communication to communicate more effectively with peers and clients. 
    • Understand how you can bring more patience and caring to interactions while you  avoid professional burn out. 
    • Improve the clarity of your  teaching and communications by understanding how to listen, how to identify needs, how to use empathetic guessing and ultimately how to create great connections between you and others.  
    • Learn how connections are an extremely powerful tool that comes from safe and open communications that functions to create reinforcement history. With the help of reinforcement history communications are enhanced and conflicts can be avoided or resolved. 
    • Learn that we can't change others but we can change how we communicate.  
    • Understand how Compassionate Communication has consistently demonstrated powerful results, now dog trainers and behavior consultants can consider adding this tool to their tool box.  
    • Learn how you can choose to make your conversations force free, be part of changing the face of the dog training culture by taking the first steps to learning Compassionate Communication!


    About The Presenter

    Angelica is a published author in the field of dog training and agility. Her books, Agility Success: Training and Competing with Your Dog in the Winning Zone and Click and Play Agility, address the handler of the agility team and the use of clicker training techniques in the sport respectively, and emphasize the importance of playing and bonding in order to train agility behaviors to the highest level. She is on the steering committee of the Pet Professionals Guild. Angelica is also the Director of Training for the national franchise The Dog Smith, America’s only Force Free Dog Training and Pet Care Franchise and the co-founder of DogNostics eLearning.

    Angelica has also been published in the Journal of Applied Companion Animal Behavior and the Journal of Veterinary Behavior, both of which are peer-reviewed professional journals. She has been published in the APDT (Association of Pet Dog Trainers) Chronicle of the Dog Newsletter, Dog & Handler, Animal Trainer Magazine, Dog Sport Magazine, Dalmatian Quarterly, and Clean Run, the dog agility magazine.

    She is certified by the International Institute of Applied Companion Animal Behavior, and is the co-founder of DogNostics Career College. Angelica is also certified as a Dog Behavior Consultant through the International Association of Animal Behavior Consultants.

    Angelica is a sought-after public speaker who has presented at conferences across the country including the famous Camp Gone to the Dogs in Vermont, the Association of Pet Dog Trainers Annual Conference, BARK Agility Camp, and Karen Pryor's Clicker Expo.

    Angelica has a Master's degree in Education, which has served as the foundation for her continued certifications in dog training and her extensive understanding of dog behavior and operant and classical conditioning, the science of how animals and people learn.


    CEUs 

    IAABC 2 CEUs
    CPDT 2 CEUs
    KPA 2 CEUs
    NADOI
    • Monday, October 13, 2014
    • 2:00 PM - 3:00 PM (EDT)
    • Live Webinar
    • 70

     

    A Free PPG Member Webinar

    Social Learning in Dogs: A Study of Learning By Observation and Its Efficacy in Training with Jan Casey







    A look at the history of social learning and how to apply it to help dogs engage in new behaviors.



    Course Information

    Join Jan Casey for this intriguing webinar on Social Learning. Webinar participants will gain information regarding the history of social learning, what conditions will optimize social learning for dogs, and training scenarios where social learning may be an effective tool for helping dogs engage in new behaviors.

    Learning Objectives:

    1. Learn the history of social learning
    2. Explore ways to use social learning when training dogs.
    3. Determine which variables may enhance social learning.

    About The Presenter

    Jan Casey holds a Master of Science, Curriculum and Instruction, Concentration in Mathematics. Jan  has numerous qualification in the pet industry including a Diploma in Canine Behavior Science and Technology through CASI. Jan is a CGC Eevaluator and the Senior Behavior Consultant and Trainer at Courteous Canine, The DogSmith of Tampa.

    CEUs - Pending

    CCPDT 1 CEU

    IAABC 1 CEU

    KPA 1 CEU

    • Friday, October 17, 2014
    • 4:00 PM - 5:30 PM (EDT)
    • Live Webinar

    Get Ready To Aim - Fire. Learn About Small Business Marketing for Pet Professionals

    Presented by Niki Tudge


    If you are not marketing your business you will not grow, and if you do not grow you cannot succeed

    Marketing is an essential element for every business. In some cases a lack of effective marketing can be that one missing piece of the puzzle. When that piece is put in place  the big picture is revealed.


    It is too easy to become confused or even intimidated about getting your product and  service out into the market place

    But, If you can learn the right strategies with the right tools, you can break into the marketing world without fear or hesitation. This 90 minute webinar is an introduction to marketing for your pet business.

     

    Workshop Objectives

    • Understand what is marketing and what is not marketing, Sales is not marketing
    •  Define YOUR market.
    •  Understand the common types of marketing
    •  Learn about the four P's
    •  Know the different types of marketing and the creative ways you can use them.
    •  Learn effective ways of communicating with your customer.
    •  Learn about the marketing fuel
    •  Understand  how to set marketing goals and strategies that are workable
    •  Recognize some of the common marketing mistakes small businesses make and how to avoid them.


    About The Presenter


    Niki  specializes in small business growth, business management & people coaching and training programs. Niki has business degrees from Oxford University in England and is a Six Sigma Certified Black Belt. Niki is  a credentialed people trainer, project manager and certified facilitator. You can learn more about Niki Tudge by clicking here 


    Niki's current business roles are Founder DogNostics Career College, Founder & President DogSmith Services Inc and President of The Pet Professional Guild


    CEUs - pending

    IAABC
    CPDT
    KPA
    NADOI

    • Monday, October 20, 2014
    • 10:00 AM - 11:30 AM (PDT)
    • Live Webinar
    • 22


    An Introduction To Tellington TTouch® Training

    with Lori Stevens

    Don't Leave It Out of Your Force-Free Tool-Kit

    Your Webinar takeaways. You will learn two TTouch wraps and two TTouch bodywork techniques.


    For many of us TTouch is something we may have heard about or not. You may have read some articles or seen others using it in their force-free practices. Here is a great opportunity to learn more in a risk free and affordable manner.  Lori Stevens is a popular presenter and a wonderful advocate for force-free training methods. Her passion and knowledge are obvious as she presents on this topic

    Join Lori  for this webinar where she will highlight  Tellington TTouch® Training. You will soon understand why you don't want to leave it out of your force-free toolkit.

     




    Lori will provide an overview of Tellington TTouch Training and its many benefits. She will demonstrate two introductory bodywork techniques and two TTouch wraps. By the end of the webinar you will   be able to do these wraps with your own dog. Lori will also provide an overview and benefits of slow movement, TTouch techniques for walking your dog on a leash without pulling, and will discuss  the importance of harness fit and how this applies to these exercises.


    Workshop Objectives


    By the end of this webinar you will understand:


      • What TTouch is
      • The benefits of TTouch
      • How to do two TTouch bodywork techniques
      • How to do two TTouch wraps
      • You will understand the concept of introducing slow movement

    About The Presenter

    Lori Stevens (CPDT-KA, SAMP) is a Senior Tellington TTouch® practitioner for dogs, cats, and other animals. She uses force-free and gentle methods to improve the health, behavior, and performance of animals. She is also a Certified Professional Dog Trainer - Knowledge Assessed (CPDT-KA); a certified Small Animal (dogs and cats) Massage Practitioner (SAMP) with a specialty in rehabilitation; and is certified in Canine Massage by the National Board of Certification for Animal Acupressure & Massage. Lori has three DVDs produced by Tawzer Dog Videos and teaches workshops worldwide. See more at SeattleTTouch.com


    CEUs pending

    IAABC 1.5 CEUs
    CPDT
    KPA
    NADOI
    • Wednesday, November 05, 2014
    • 1:00 PM - 2:30 PM (EST)
    • Live Webinar


    Can a Canine Recall be Both Force-Free & Fast? You bet!

    Rocket Recall:  If you BUILD it they will COME!

    presentation by Lisa & Brad Waggoner



     

    Workshop Description

    Join Lisa & Brad Waggoner from Cold Nose College for this 90 minute educational webinar on how to teach a Rocket Recall.

     

    Learning Objectives

    1.     Be competent in your understanding of the Cold Nose College methodology for teaching and training a fully force-free canine recall.
    2.     You will learn the 12 rules of Rocket Recall developed over 10 years of conducting Rocket Recall training.
    3.     Understand the common misconceptions and mistakes made during recall training
    4.     Learn how to  set your dog up for success during the learning process


    About The Presenter


    Brad & Lisa Waggoner are both Certified Professional Dog Trainers - Knowledge Assessed and are passionate advocates for humane, force-free training.


    Brad is a graduate of the Karen Pryor Academy of Animal Training and Behavior and Lisa is a Pat Miller Certified Trainer, Level 2.


    Lisa and Brad enjoy providing behavior consulting and training solutions to clients in the tri-state area of North Carolina, Georgia and Tennessee. They also offer educational opportunities for dog trainers and dog hobbyists throughout the U.S.


    CEUs - pending

    IAABC 1.5 CEUs
    CPDT  1.5 CEUs
    KPA  1.5 CEUs
    NADOI
    • Thursday, November 13, 2014
    • 12:00 PM - 2:00 PM (EST)
    • Live Webinar
    • 100


    Learn To Give Clients & Staff Hard News They Will Appreciate Hearing!

    with Niki Tudge

    Situations where you will need to communicate feedback:

    • A client is consistently tardy to appointments.
    • A client is deliberately not adhering to recommended training protocols or completing homework yet is complaining about not seeing results.
    • An employee works hard during the day, but takes long breaks and lunches leaving the workplace unattended.
    • A family is not pulling together with management activities that are impeding the training plan.

    IF you

    1. find it difficult to give constructive feedback to your business associates and clients?
    2. find yourself ignoring situations rather than deal with them.
    3. find that after you have delivered feedback to a client or employee the relationship is more stilted and difficult?

    ... then this webinar is for you!

     

    Join Niki Tudge for this 90 minute webinar on the correct and productive delivery of Constructive Criticism in a work environment.

     Delivering Constructive Criticism is one of the most challenging things for an of us to do. Through this webinar you will  gain valuable knowledge and skills that will assist you with this challenging task. When you need to give feedback to an employee, contractor or a student it  needs to be handled in a very specific way.

    If done correctly constructive criticism will provide great benefits to your organization. It provides the ability for you to nullify problematic behaviors and develop well rounded and productive employees and business relationships with clients that are also students.

     

    Workshop Objectives

    • Understand when feedback should take place
    • Learn how to prepare and plan to deliver constructive criticism
    • Determine the appropriate atmosphere in which it should take place
    • Identify the proper steps to be taken during the session
    • Know how emotions and certain actions can negatively impact the effects of the session
    • Recognize the importance of setting goals and the method used to set them
    • Uncover the best techniques for following up with the individual after the  session


    About The Presenter










    Niki  specializes in small business growth, business management & people coaching and training programs. Niki has business degrees from Oxford University in England and is a Six Sigma Certified Black Belt. Niki is  a credentialed people trainer, project manager and certified facilitator. You can learn more about Niki Tudge by clicking here 

    Qualifications

    • Business Degrees Oxford Brookes University, England.
    • Six Sigma Certified Black Belt
    • CPDT-KA
    • AABP – Professional Dog Trainer
    • AABP – Professional Dog Behavior Consultant
    • Dip, ABT. Diploma. Animal Behavior Technology
    • Dip, CBST. Diploma Canine Behavior Science and Technology
    • PCSA, CPCT CAPCT
    • Facilitation Certificate - Acuity Institute
    • The HCITB, International Training Board, Certified People Trainer. TS1, TS2 &TS3
    • Six Sigma Lean Project Management

    Niki's current business roles are Founder DogNostics Career College, Founder & President DogSmith Services Inc and President of The Pet Professional Guild


    CEUs - pending

    IAABC
    CPDT
    KPA
    NADOI

    • Tuesday, November 25, 2014
    • 5:00 PM - 6:30 PM (EST)
    • Live Webinar
    • 41


    Making Business Life Easier With Clients & Employees.

    Learn simple ways to manage conflict resolution


    Wherever two or more people come together, there is the possibility of conflict. This conflict can be between you and your clients, employees and contractors or a business vendor. This webinar will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills including dealing with anger and using the Agreement Frame.


    Join Niki Tudge for this 90 minute  webinar on Conflict Resolution. 

    People often assume that conflict is always negative. This is not true! People are inherently different and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximize the possible positive outcomes of the problem at hand. Equipped with a conflict resolution process people can explore and understand those differences, and use them to interact in a more positive, productive way.


    Workshop Objectives


    By the end of this webinar participants will be able to:

    • ·         Understand what conflict and conflict resolution mean

      ·         Understand all six phases of the conflict resolution process

      ·         Understand the five main styles of conflict resolution

      ·         Be able to adapt the process for all types of conflicts

      ·         Be able to break out parts of the process and use those tools to prevent conflict

      ·         Be able to use basic communication tools, such as the agreement frame and open questions

      ·         Be able to use basic anger and stress management techniques


    About The Presenter


    Niki  specializes in small business growth, business management & people coaching and training programs. Niki has business degrees from Oxford University in England and is a Six Sigma Certified Black Belt. Niki is  a credentialed people trainer, project manager and certified facilitator. You can learn more about Niki Tudge by clicking here 

    Qualifications

    • Business Degrees Oxford  University, England.
    • Six Sigma Certified Black Belt
    • CPDT-KA
    • AABP – Professional Dog Trainer
    • AABP – Professional Dog Behavior Consultant
    • Dip, ABT. Diploma. Animal Behavior Technology
    • Dip, CBST. Diploma Canine Behavior Science and Technology
    • PCSA, CPCT CAPCT
    • Facilitation Certificate - Acuity Institute
    • The HCITB, International Training Board, Certified People Trainer. TS1, TS2 &TS3
    • Six Sigma Lean Project Management

    Niki's current business roles are Founder DogNostics Career College, Founder & President DogSmith Services Inc and President of The Pet Professional Guild


    CEUs 

    IAABC 1.5 
    CPDT 1.5
    KPA 1.5
    NADOI

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