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Ethics and Boundaries for the Pet Care Provider Presented by Yvette Van Veen

  • Tuesday, November 29, 2016
  • Tuesday, November 29, 2022
  • Recorded Webinar


  • Member registration
  • Public registration


Virtual Summit Recorded Webinar
(One of 25 webinars that were featured in PPG's August Virtual Pet Care Summit)

Presented by Yvette Van Veen


This presentation will define the roles of various pet care professionals, what they bring to the table and the importance of working together with clients as a team to meet the needs of the dog, family and community. It will investigate the detrimental effects a "mixed message" can bring in terms of a dog's behavior, how mixing methods can lead to frustration, aggression, anxiety and learned helplessness, how to deal with conflicts, and when to know when to walk away. It will also discuss the benefits to clients of working with professional trainers, and how working with trainers can make your job easier in terms of management, long-term client care and creating happy clients for life.

Webinar Objectives

  • Ethical boundaries: "Stay within your knitting." From education to factors such as insurance, stay within your defined role and work in cooperation with those in other roles.
  • The detrimental effects of mixed messages to the dog that can lead to serious behavior problems. Good intentions can undermine results.
  • It is okay to walk away. Know your own ethical and professional boundaries. Communication and honesty is key to meeting client needs.
  • The importance of transparency. Say what you do and do what you say. Allow clients to consent to care.

About the Presenter

Yvette Van Veen is a member of the Pet Professional Guild and a professional canine trainer - accredited through the Pet Professional Accreditation Board. She is also a multiple Dog Writers Association of America award nominee, pet columnist for the Toronto Star and owns and operates Awesome Dogs in Dorchester, Ontario, Canada. Her business specializes in training and problem solving for the companion dog.  She has worked with various Humane Societies and rescue organizations including Animal Rescue Foundation Ontario. Van Veen shares her life with two dogs, Kip the rescue dog who serves as her primary decoy dog, and Karma the border collie. Karma is Van Veen’s community canine and visits schools for dog bite prevention education and student stress relief programs.

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