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"How Should I Say This?" Handle Sticky Situations with Clients in Writing with Confidence! Presented by Nancy Tucker

  • Wednesday, January 19, 2022
  • 12:30 PM - 1:30 PM
  • GoToWebinar


  • A discounted registration for a member of Doggone Safe.
  • A member of Pet Professional Guild International Chapter Registration: The registration code can be found in your member's area on the PPG website.
  • PPG Member Registration
  • Public Registration



Communicating in writing can be tricky, and things can quickly snowball into sticky situations that are stressful and not always good for business.

By the end of this webinar, you’ll have skills and scripts that will allow you to communicate effectively and with confidence. When things get heated and the stress is on, you’ll know exactly how to respond – and help grow your business in the process.

Easily handle uncomfortable issues with a professional, empathic tone:

  • How do I get an evasive client to settle his bill?
  • How do I establish boundaries with a client who calls or texts me several times a day?
  • How do I handle a dissatisfied client who’s demanding a refund they’re not entitled to?
  • How can I make my cancellation policy sound firm, but kind?

Business writing is a skill, and communicating electronically in an emotionally-laced industry like ours is a specialized skill. But this webinar will turn the chore into a joy!

No more:

  • Stressing over having to deal with a confrontation with a client in writing.
  • Feeling guilty about the policies you want to establish for your business.

All this, delivered with large doses of humor!


About Your Presenter    

Nancy Tucker

Nancy Tucker is a certified trainer with the CCPDT, and a fully certified behavior consultant with the IAABC. She teaches seminars, webinars, and workshops on dog training, dog behavior, and the business end of training throughout Canada, the U.S., and Europe. She has presented at conferences for the Pet Professional Guild, the IAABC, the Dog Event in France, the WOOF! conference in the UK, and The Lemonade Conference.

She also teaches online courses focusing on various topics, including how to resolve separation anxiety, how to use desensitization and counterconditioning to address fearful behaviors, and how to tackle other common behavior issues.

Nancy has written numerous articles on dog behavior and has a professional background in public relations and copywriting. She shares her home in Québec, Canada with her husband and their border terrier, Bennigan.

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