Defining Empathy
Over the last decade there has been an increasing awareness of the need to think, and act, empathically within healthcare settings; this information could be very useful for us. Helen Reiss MD of Harvard Medical School reports a variety of benefits to both patients and clinicians by including; greater patient satisfaction; better medical outcomes for patients; greater job satisfaction and reduced burnout for professionals; better adherence to treatment recommendations. The research has been so influential an organization called E.M.P.A.T.H.Y ™ has been founded to educate healthcare professionals in how to… Continued
Confession of a Professional Dog Trainer
My name is Daniel H. Antolec. I am a professional certified force-free trainer…and I own a shock collar. Not only do I own a shock collar, but it is among my most prized possessions and is proudly displayed in my library of 45 books and 25 DVDs on training and behavior. You see, once upon a time I met a little dog named Pete and his owner, Penelope. I changed their names for this blog but the story is factual. Pete was six weeks old when Penelope obtained him. He… Continued
Distinguishing Ourselves as Force-Free Professionals
Some time ago I engaged in an online conversation with a dozen or more force-free trainers and the subject of professional certification came up. Most of the trainers had CPDT-KA credentials and some were considering letting them lapse because they saw little value in it. Others were new to the business and planned on testing for certification. One very experienced trainer rejected the need for certification and declared dog owners did not care about credentials. In my experience only two or three owners ever asked basic questions to determine whether… Continued
The Psychological Contract – A System of Beliefs That Needs to Be Articulated to Your Client
Written by Niki Tudge Copyright 2015 When you embark on a consulting or training relationship you should first ensure you have a professional consulting contract with your client. As a professional working with animals there are multiple liability risks open to you. Most of these liabilities will stem from one of three areas. If, as a trainer, you are negligent and do not take reasonable measures to prevent a foreseeable injury from occurring during your contract period, then you are liable. You can also be found liable if you violate… Continued
Bridging the Communication Gap
By Angelica Steinker This article was originally published on page 52-53 in the January 2015 edition of BARKS from the Guild, a bi-monthly magazine published by the Pet Professional Guild. Cognizant Behavior Consulting (CBC) is an approach to behavior consulting that provides consultants and clients with guidelines, boundaries and ethics. It is an emotion-centered approach that identifies and makes use of a needs-based approach for both the dog and human client. Active listening is the process by which a consultant gathers information about dog and human clients, making use of… Continued
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