Chat and Chuckle: People and Their Communication Styles with Maria Stouffer
Tune in as Niki Tudge, Dayle Pierce, and Jenn Friedline, are joined by special guest Maria Stouffer for a discussion about people and their communication sytles.
With the creation of Full Potential Collective, Maria now educates and inspires pet professionals to better understand client personalities, improve communication, and create lasting buy-in that leads to real results.
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Recorded October 8, 2026.
Featured in this episode:
It’s People-ly Out There: Understanding Client Personalities to Improve Communication, Retention, and Results with Maria Stouffer
CEUs: PPAB 1, PMCT 1, CCPDT 1, KPA 1, IAABC 1
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Webinar Description:
This webinar explores how client personality types influence expectations, communication styles, compliance, and emotional responses throughout the client interactions. Attendees will learn how to quickly recognize different client personality styles and adapt their communication in a way that builds trust, improves follow-through, and strengthens long-term professional relationships, all while maintaining ethical, humane training standards for both people and dogs.